Question 1

What is your return policy?

Accepted Answer

We offer a 60-day money-back guarantee on our products. If you're not completely satisfied, you may return your purchase within 60 days of the delivery date.For full details on our return policy and instructions on how to initiate a return, please visit: https://pawlabs.co/pages/return-policy.

Question 2

Can I exchange an item?

Accepted Answer

Absolutely! Please note that you will be responsible for the return shipping cost. Once we receive the item in its original, unused condition, we’ll process the exchange. If there’s a price difference for the new item, we’ll share a payment link for the balance before shipping the replacement.

Question 3

How long will it take to receive my order?

Accepted Answer

Thank you for your inquiry. Delivery time depends on the shipping method selected at checkout:FedEx 2-Day Shipping: Your order will be delivered within 2 business days from the date it is shipped.USPS First Class Mail: Delivery typically takes 5 to 10 business days from the shipment date.

Question 4

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 5

Do you ship internationally?

Accepted Answer

No, we don't ship internationally.

Question 6

I never got my order, what to do?

Accepted Answer

Thank you for reaching out. I'm sorry to hear that you haven’t received your order. I’d be happy to assist you with this. Could you please provide your order number so I can look into the status and help resolve the issue?For faster assistance, you’re also welcome to contact our customer service manager directly at info@pawlabs.co. We’ll make sure to get this sorted for you as quickly as possible.

Question 7

How can I get 15% off my order?

Accepted Answer

You can get 15% off your order by using the coupon code "TAKE15" at checkout. Simply enter the code in the Discount code box before completing your purchase, and the discount will be applied to your total.

Question 8

How can I manage my subscription with PawLabs?

Accepted Answer

We’re sorry to see you go, but we completely understand! You can manage or cancel your PawLabs subscription anytime by following these steps:Visit: https://pawlabs.co/tools/recurring/login?redirect=customer_portal%2FsubscriptionsLog in using the email you used when placing your order.Click Manage Subscriptions on the right side.View your Active and Inactive subscriptions.Choose your desired product, then select either 'Cancel' or 'Activate' to manage your subscription.Prefer help from us? Email info@pawlabs.co and we’ll be happy to assist you. We’re always here if you change your mind or need anything else for your furry friend 🐾

Question 9

How many G-max Joint Support chews should I give my dog daily?

Accepted Answer

G-max Joint Support Dosage depends on your dog’s weight:Up to 25 lbs: ½ chew daily25-45 lbs: 1 chew daily45-75 lbs: 1½ chews dailyOver 75 lbs: 2 chews dailyIf giving more than 1 chew daily, divide between AM and PM.Each G-max Joint Support jar contains 60 chews.

Question 10

Can I split the Gmax Joint Support chews dosage across meals?

Accepted Answer

Yes, you can give G-max Joint Support chews half in the morning and half in the evening for better absorption and comfort.

Question 11

Is G-max safe to use long-term?

Accepted Answer

Absolutely. Gmax is designed for daily, long-term support of joint mobility and flexibility.

Question 12

How many Calming Hemp Chews can I give my dog?

Accepted Answer

Recommended daily dose of Calming Hemp Chews:Up to 25 lbs: 1 chew25-50 lbs: 2 chews50-75 lbs: 3 chews75-100 lbs: 4 chewsOver 100 lbs: 5 chewsEach Calming Hemp jar contains 120 soft chews. Dosage: We recommend giving the full amount at one time. So, if the dog gets 3 chews, give all 3 chews at the same time.

Question 13

When should I give calming chews before a stressful event?

Accepted Answer

It's important to remember calming chew is a supplement, not a medication. The supplement must be taken regularly to achieve the desired results, much like humans who use melatonin or any other supplement.

Question 14

Can I give them every day?

Accepted Answer

Yes, our chews are safe for daily use. Adjust based on your dog’s needs and temperament.

Question 15

What is the daily dose of Gut Max Probiotic chews?

Accepted Answer

Gut Max Probiotic Chews Dosage is based on weight:Up to 13 lbs: ½ chew13–25 lbs: 1 chews25–75 lbs: 2 chewsOver 75 lbs: 3 chewsEach Gut Max Probiotic jar contains 90 soft chews.

Question 16

Is it okay to use Gut Max alongside other PawLabs supplements?

Accepted Answer

Yes! Gut Max is safe to pair with joint, calming, or collagen products.

Question 17

How much salmon oil should I give my dog per day?

Accepted Answer

Salmon Oil Dosage is based on weight:Up to 15 lbs: ½ tsp daily15–30 lbs: 1 tsp daily30–45 lbs: 1½ tsp daily45–60 lbs: 2 tsp daily60–75 lbs: 2½ tsp daily75–90 lbs: 3 tsp dailyOver 90 lbs: 3½ tsp dailyEach Salmon Oil bottle contains 239ml.

Question 18

Can I mix the salmon oil with dry food?

Accepted Answer

Absolutely! Top or mix our Wild Alaskan Salmon Oil with wet or dry food.

Question 19

How long before I notice a difference in coat or skin health?

Accepted Answer

Most owners see improvements in 2–4 weeks with consistent use.

Question 20

What’s the correct serving of Collagen Powder per day?

Accepted Answer

Collagen Powder Dosage Guide Use the scoop provided:Up to 20 lbs: ½ scoop daily20–60 lbs: 1 scoop dailyOver 60 lbs: 1½ scoops dailyEach pouch contains 210g of collagen powder, providing 60 scoops in total.

Question 21

Can I give collagen powder with other supplements?

Accepted Answer

Yes, it’s completely safe to use collagen powder along with other PawLabs supplements like chews or oils. In fact, combining it with PawLabs Gmax Joint Support and Salmon Oil can provide even better results for your dog’s overall joint, skin, and coat health.

Question 22

How should I serve the collagen powder?

Accepted Answer

Mix our Collagen Powder with wet food, broth, or sprinkle over dry kibble.

Question 23

Should I give G-Max Joint Support with food?

Accepted Answer

G-Max Joint Support can be given with or without food. However, it’s generally recommended to give it with food for better absorption and to reduce the chance of an upset stomach.

Question 24

What flavors do G-max, Gut Max Probiotic, and Calming Hemp Chews come in?

Accepted Answer

G-max Joint Support Chews come in a Natural Bacon Flavor that dogs enjoy.Gut Max Probiotic Chews are made with a Natural Duck Flavor for better taste.Calming Hemp Chews also feature a Natural Duck Flavor to encourage daily use.Please note: While these products are flavored for palatability, the exact quantity of flavoring used is not specified on the packaging.

Frequently Asked Questions